PetSmart at 60 S Route 17 in Paramus, New Jersey

Customer Reviews about PetSmart

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  Placed an online order which was supposed to be ready in an hour for pickup. After waiting almost 3 hours with no e-mail stating the item was ready for pick up I went to the store to ask about my order. Cashier called for somebody named Ronnie (female) who I assumed to be the manager on duty. She asks for my order number and says it's being pulled.... sounds good. She arrives with the product and places it on the cashier's belt and tells him to bag it even though the cashier was helping someone else and the bags were directly next to her. I guess she wanted to establish that she was in charge. Then she proceeds to reprimand me for going to the store without a second confirmation e-mail that the items were ready for pickup. If I place an order that says will be ready in an hour, and I arrive to pick it up three hours later and it's still not ready... an apology would have been nice. Instead she opted to go the attitude route... so I went the online review route. I guess we're even.
  October 09, 2017

  by EliteXL Bullies

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